Security Operations Manager

Company Description: Cyber Guards is a leading Managed Security Service Provider (MSSP) dedicated to delivering comprehensive security solutions to our clients. We specialize in protecting organizations from cyber threats, managing security operations, and ensuring regulatory compliance.

Cyber Guards is a Combat Disabled Veteran, Minority Owned, Small Business and only hires US citizens living and working in the United States. Our HQ and Security Operations are located in Memphis, TN.

Job Description:

As a Security Operations Manager at Cyber Guards, will oversee the daily operations of the Security Operations Center, ensuring the delivery of advanced security services to our clients. This role requires a strategic leader with extensive experience in security operations, incident response, and client management. The SOC Manager will manage a team of security analysts, ensuring the protection of client information systems through continuous monitoring, threat detection, and incident response.

Cybersecurity is a rapidly evolving field. Regardless of the position, a commitment to continuous learning through ongoing education, certifications, and staying abreast of new threats and technologies is crucial.

Key Responsibilities:

1. Team Leadership and Development:
   1. Manage and lead a team of security analysts, engineers, and incident responders.
   2. Conduct regular team meetings, one-on-one, quarterly performance sessions to provide feedback, mentorship, and development opportunities.
   3. Develop and implement training programs to ensure the team is up-to-date with the latest security trends and technologies
2. Security Operations Management
   1. Oversee the daily operations of the SOC, ensuring efficient monitoring, detection, and response to security incidents.
   2. Develop and maintain SOC processes, procedures, and documentation.
   3. Ensure adherence to established security policies and compliance requirements
3. Incident Response and Threat Management:
   1. Lead the response to security incidents, coordinating efforts across teams to contain and mitigate threats.
   2. Conduct post-incident reviews and create detailed reports on incidents and response actions.
   3. Implement improvements based on lessons learned from incidents.
   4. Ensure continuous monitoring of client networks, systems, and applications for security threats.
   5. Manage and optimize security tools and technologies, such as SIEM, IDS/IPS, firewalls, and endpoint protection.
4. Client Interaction and Communication:
   1. Collaborate with clients to understand their security needs and provide tailored security solutions.
   2. Communicate security risks and incidents to clients, providing actionable recommendations.
   3. Represent the SOC in client meetings and discussions, ensuring high levels of client satisfaction.
5. Strategic Planning and Improvement:
   1. Develop and implement strategic plans for the SOC to enhance its effectiveness and efficiency.
   2. Stay informed about the latest security trends, threats, and technologies, and incorporate them into the SOC’s operations.
   3. Lead initiatives to improve the overall security posture of the organization and its clients.
6. Collaboration and Communication:
   1. Collaborate with other departments (e.g., IT, Engineering, Compliance, Leadership) to align security initiatives with business goals.
   2. Communicate security risks and incidents to senior management, providing actionable recommendations.
   3. Represent the SOC in meetings and discussions with stakeholders.

Hours and Shifts:

This position operates on a 5×40 shift schedule, with six shifts for Security Operations: morning (AM), afternoon (PM), and overnight (ON) to ensure 24/7 coverage of our Security Operations Center (SOC). The schedule may vary based on business needs and will require flexibility to work weekends and holidays as needed.

This role requires working in a fast-paced environment and involves on-call duties & travel to additional locations.

Salary Expectations for Exempt Employees:

As a salary exempt employee, you are expected to complete your assigned tasks and responsibilities regardless of the actual hours worked. You may be required to work beyond your scheduled shift when necessary to address critical security incidents or meet project deadlines. Flexibility in work hours and the ability to manage time effectively are essential qualities for success in this role.

Qualifications:

1. Bachelor’s degree in Computer Science, Information Security, or a related field. Relevant certifications (e.g., CISSP, CISM, GIAC) are highly desirable.
2. Minimum of 5 years of experience in information security, with at least 2 years in a management or leadership role within a SOC.
3. Proficiency in security technologies and tools, such as SIEM, IDS/IPS, firewalls, endpoint protection, and vulnerability management.
4. Strong understanding of security frameworks and standards (e.g., NIST, ISO 27001, etc).
5. Experience with incident response and handling security incidents.
6. Proven ability to lead and develop a high-performing team.
7. Excellent communication and interpersonal skills.
8. Strong analytical and problem-solving abilities.
9. Ability to work under pressure and manage multiple priorities.
10. Strong project management skills. 

Future Responsibilities:

At Cyber Guards, we understand that our dynamic industry and evolving business needs may require flexibility and adaptability from our team members. As such, while the responsibilities outlined in this job description reflect the current expectations for this role, we acknowledge that additional tasks, projects, or duties may arise as the company grows and changes. We value proactive problem-solving and a willingness to embrace new challenges as they arise. Team members can expect opportunities for professional development and growth, with the possibility of adjusting responsibilities to align with evolving business priorities. Open communication and collaboration are encouraged as we work together to achieve our shared goals.

Benefits:

• Competitive salary
• Comprehensive benefits package, including health, dental, and vision insurance
• Retirement savings plan
• Opportunities for professional development and career advancement
• Exposure to cutting-edge security technologies and practices
• Dynamic and inclusive work environment with opportunities for collaboration and growth

Application Instructions: To apply, please submit your resume and cover letter to [email protected]. In your cover letter, please highlight your relevant experience and why you are interested in joining Cyber Guards as a Security Operations Manager.

Cyber Guards is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.

We value diversity and inclusion and actively encourage applications from all qualified candidates.